Frequently Asked Questions

How can I place an order?

You can place an order directly from our website. Just select your product, click “Order Now”, and fill in your details. Our team will contact you for confirmation.

How long does order confirmation take?

Orders are usually confirmed within 72 hours through a phone call from our support team.

What are the delivery charges?

  • Inside Dhaka: ৳65
  • Outside Dhaka: ৳110

How long does delivery take?

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 2–5 working days

Which courier services do you use?

We use trusted courier partners in Bangladesh, including Pathao and Steadfast.

What payment methods are available?

We offer Cash on Delivery (COD). You can pay after receiving the product.

When is advance payment required?

Advance payment may be required in the following cases:

  • If previous delivery success rate is low
  • For large orders (৳5,000 or more)

How can I pay advance payment?

You can pay via bKash, Nagad, or Rocket. The payment details will be shared during the confirmation call.

Can I return a product?

Yes, but only under these conditions:

  • You must check the product in front of the delivery person
  • If the product is wrong, defective, or damaged, you can return it immediately

Can I return after accepting delivery?

Usually, no. If you change your mind, you must return it in front of the delivery person and pay the delivery charge.

If the courier has already left, you can still report the issue, and we may arrange an exchange.

What is the replacement policy?

Replacement is available within 3 to 7 days (depending on product type), under these conditions:

  • Only applicable for electronic products
  • No replacement for non-electronic items
  • No replacement for change of mind
  • Product must be unused
  • Original packaging must be intact
  • Damage caused by misuse or accident is not covered

Do you offer refunds?

We do not offer refunds. In special cases, we provide product exchange. If the replacement item has any issue, we may offer a higher-value product with a small additional charge.

What should I do if I receive a damaged product?

Please check the parcel in front of the delivery person and return it immediately if damaged.

You can also record an unboxing video as proof for faster support.

How do you ensure product safety?

We take extra care in packaging and handling:

  • Bubble wrap protection
  • Strong cardboard box packaging
  • CCTV monitoring during packing
  • Product photo documentation before shipping